Privacy Policy

Effective date: 2 March 2026

Last updated: 2 March 2026

Dr Kahv Intimate Wellness Clinic (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable UK privacy laws.

This policy applies to visitors to our website and to individuals who contact or engage with Dr Kahv Intimate Wellness Clinic for psychosexual therapy, relationship therapy, or related services.

1. Who We Are

Dr Kahv Intimate Wellness Clinic is led by Dr Kahverry Rajeswaran MBBS, MRCGP, GMC Registered, Diploma in Psychosexual and Relationship Therapy.

For the purposes of data protection law, Dr Kahverry Rajeswaran is the Data Controller of your personal data.

Contact details:

Email: contact@drkahv.co.uk

2. The Information We Collect

We may collect and process the following categories of personal data:

a) Information you provide directly

  • Full name

  • Email address

  • Telephone number

  • Information included in enquiry forms or emails

  • Information shared during consultations or therapy sessions

  • Payment information (where applicable)

b) Special category data

As a psychosexual and relationship therapy clinic, we may process sensitive personal data relating to:

  • Physical and mental health

  • Sexual health and sexual life

  • Relationship history

  • Gender identity

  • Religious or cultural background (where relevant to therapy)

This information is collected only where necessary for the provision of therapeutic services and is handled with strict confidentiality.

c) Website usage data

We may collect limited technical data such as:

  • IP address

  • Browser type

  • Device type

  • Pages visited

  • Date and time of visit

This information is used for website security and performance monitoring.

3. How We Use Your Information

We use your information to:

  • Respond to enquiries

  • Arrange and deliver online consultations

  • Provide psychosexual and relationship therapy services

  • Maintain clinical records

  • Process payments

  • Send newsletters or updates (where you have opted in)

  • Comply with legal and regulatory obligations

We do not sell, rent, or trade your personal data.

4. Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

  • Consent – where you have provided explicit consent (e.g. subscribing to a newsletter).

  • Contract – where processing is necessary to provide therapy services requested by you.

  • Legal obligation – where required for compliance with medical, regulatory or safeguarding obligations.

  • Legitimate interests – for administrative, security and service improvement purposes.

  • Provision of health care – for processing special category health data necessary for therapeutic services.

5. Confidentiality and Clinical Records

All therapy sessions are confidential. Clinical notes are kept securely and accessed only by Dr Kahverry Rajeswaran.

Confidentiality may only be broken where there is:

  • A serious risk of harm to you or others

  • Safeguarding concerns involving children or vulnerable adults

  • A legal requirement (e.g. court order)

Where possible, this will be discussed with you first.

6. Online Consultations

Sessions are conducted via secure video consultation platforms. While we take reasonable steps to use secure systems, you are responsible for ensuring your own internet connection and environment are private.

We recommend attending sessions in a confidential space where you feel safe to speak openly.

7. Data Storage and Security

We take appropriate technical and organisational measures to protect your data, including:

  • Secure password-protected systems

  • Encrypted devices where applicable

  • Restricted access to clinical records

  • Secure email systems

Your data is stored only for as long as necessary to fulfil the purposes outlined in this policy and to meet professional and legal record-keeping requirements.

8. How Long We Keep Your Data

Clinical records are retained in accordance with professional and regulatory guidance for medical practitioners and therapists. Typically, adult records are retained for a minimum of 8 years after the end of treatment, unless legal requirements specify otherwise.

Enquiry emails from individuals who do not proceed with therapy are retained only as long as necessary for administrative purposes.

9. Sharing Your Information

We do not share your personal data with third parties unless:

  • It is necessary for providing services (e.g. secure payment processors or video platforms)

  • You have given explicit consent

  • We are legally required to do so

Any third-party providers are required to comply with UK data protection law.

10. Your Data Protection Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request erasure of your data (where applicable)

  • Restrict or object to processing

  • Data portability (where applicable)

  • Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, please contact contact@drkahv.co.uk.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

https://www.ico.org.uk

11. Cookies

Our website may use essential cookies to ensure it functions correctly. If non-essential cookies (such as analytics) are used, you will be given the opportunity to consent via a cookie banner.

You can control cookies through your browser settings.

12. Third-Party Links

This website may contain links to external sites, including social media platforms such as Instagram. We are not responsible for the privacy practices of third-party websites and encourage you to review their policies.

13. Newsletter Subscriptions

If you sign up to receive updates, we will use your name and email address solely for that purpose. You may unsubscribe at any time using the link in the email or by contacting us directly.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

15. Important Disclaimer

This website is for informational purposes only and does not replace professional medical or psychological advice, diagnosis, or treatment. Contacting Dr Kahverry Rajeswaran or submitting an enquiry does not establish a therapist–client relationship.

If you are experiencing a mental health emergency, please contact your GP or emergency services immediately.